Shipping & Returns

What are my shipping options?
Currently, your shipping options are limited. An item can ship if you order it, or not ship if you don't. We will ship by common carrier and try to stick with the same service for most items. Right now, we are making Fed-Ex, UPS and US Mail happy, but depending on a particular item, we could change to save cost. Any product over 50 pounds may cost an additional cost as it is special handling.

How can I track my order?
Regardless of shipping method, you will get a tracking email once your order ships. You can check your order status by logging in and clicking the “My Account” tab at the top of the page. Your account page will list all your previous orders. Click on the order number to view tracking information for that order. Do not email us the next day asking when your item will ship. Take a breath. Have a cup of coffee.
Our top priority is customer satisfaction. We strive for your shopping experience with us to be the best. We understand that returning products is often a frustrating experience; therefore, we make every effort to make the process a trouble-free and straightforward one.

What payment options do I have?
You can pay for your orders using VISA, MasterCard, American Express, or PayPal accounts that are tied to a credit card. (Our fast-paced, annoying business model doesn't leave time to wait for your bank to confirm your account balance). Online we do not accept checks, money orders, uncut gemstones, or broken promises.

I bought something from you, and now I just don't want it anymore. Will you take it back?
No. See, figuring out whether you want a product is your job. We lay out the specs, open up the forum to opinions and reviews, and we encourage you to do as much research as possible. If you do all that and make a bad decision, we recommend selling your unwanted merchandise on eBay. You'll probably wind up making a profit on the deal. Of course, if your product is broken, or not what you ordered, contact us and we'll take care of you. But we have no sympathy for victims of buyer's remorse.

Return/Exchange items:
·          In order to return an item a Return Merchandise Authorization (RMA) number must be acquired first.
·          Please note that Items marked as “Final Sale” or "Special Order" are non-returnable products (Excludes cameras and camcorders).  For any questions regarding information on these products, please contact our sales department and one of our sales specialists will be glad to assist you.
·          To request an RMA, you can simply choose one of these options:
    Option 1. You can call our customer service line (619) 929-8407.
    Option 2. Send an RMA request to DLBooker.com
·        Once requested, an RMA form with your return information and RMA number will be sent via email.
·          Please be sure to follow the simple shipping instructions included in your RMA form.
·          All returned merchandise must be in new condition and must include all original packaging and printed material in original condition. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. The original manufacturer’s box should not be marked with any writing.
·          Please ship via insured shipping service with a tracking number as we are not responsible for lost or damaged packages. Return shipping and handling charges are the responsibility of the customer.
In the case of an exchange of defective merchandise, please call our customer service department and they will create the exchange. DLBooker Enterprise will provide and pay for the outbound shipping for replacement of defective merchandise.
·          RMA numbers are valid for 18 days; therefore, returned merchandise must arrive no later than 18 days after issuance of a Return Authorization Number.
·          Please allow 3 to 5 business days for processing and inspection of returned merchandise upon arrival at our returns warehouse.

Return shipping/Restocking fee (when applicable)
·          Please note that shipping and handling is not refundable.
·          Returns are subject to a restocking fee of 10% when applicable. 
·          If a product is returned for store credit, the restocking fee will be waived.  Your store credit will equal the full amount of the returned products original purchase price less shipping and handling.
·          Please save your receipt, it is to be used for proof of purchase and all warranties.
·          Shipments that are refused without authorization or prior knowledge by DLBooker Enterprise, or that are returned to us because the address was invalid, will receive a refund less shipping and handling fees in both directions. 
·          If you would like to set up reshipment of purchased merchandise due to address error or refusal without notification, you must pay the shipping and handling

Thank you for choosing DLBooker.com

 

 

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